Frequently Asked Questions

Research

  • How do I start my research?

    Try one of our LibGuides.

  • How do I find a specific article?

    1. If the item you need is an article, first find the source of the article, usually the periodical title (e.g. journal, magazine, or newspaper title).
    2. Search Journals A to Z using the title of the periodical to see if we carry the issue you need.
    3. If we do not have the peridodical you need, either in print format or online, submit a request for the article through Interlibrary Loan.
  • How do I find dissertations?

    1. The library subscribes to several databases that may contain the full text of theses and dissertations from Biola and other schools. From the main search box on the home page, click on Databases>Databses by Subject>Dissertations/Theses.
    2. Some masters theses and doctoral dissertations can only be found in our print collection. They are listed in the Classic Catalog by author, title, and subject. To browse all dissertations done by a particular school within Biola, do a TITLE search and type the degree name and school. For example:

    Theses (Th. M.) Talbot
    Theses (Ph. D.) Talbot
    Theses (Psy.D.) Rosemead

    1. For additional help finding theses and dissertations, Ask a Librarian.
  • Does the library have films for checkout?

    The library does have a number of feature and educational films, located in the Media Collection on the Middle Level of the library. To search for media items, use the Search Everything box on the home page. The library also subscribes to Films on Demand, a database with streaming video.

Library Account

  • How do I log into my Library Account?

    From the library website, click on My Account and follow the instructions there. If you have forgotten your password, use the appropriate link. You library account password is created by you and may not be associated with other Biola accounts; it is only used to access your Library Account.

  • I’m not a Biola member. Can I get a library card?

    See Library Access for a list of available options.

  • How many books and DVDs can I check out?

  • How do I renew an item?

    To renew an item online, first set up your library account.  Once logged into your account, you can see what items you have checked out and renew them online. See Borrowing & Circulation for more information about renewals.

  • What if my book is overdue or I lost it?

    See Borrowing & Circulation for more information on renewing your book or paying fines and fees.

  • How do I request that a book be held for me?

    Currently enrolled or employed Biola students, staff, and faculty may place holds on items that are currently checked out. Items with the status of "Available" in the Library Catalog may not be placed on hold. Library staff are unable to pull available books from the shelf and hold them for you. To place a hold on an item that is unavailable, first set up your library account. Then search for the item in the Library Catalog and click on "Request". When the item is returned, you will be notified, and the item will be held at the Circulation Desk.

Computers, Printing, & Copying

  • How do I print?

    • Go to a library computer and print as you normally would.
    • After printing, you will receive a pop-up window. Log in with your NetID and password (same login as My.Biola).
    • If necessary, add money to your Biola ID card using the kiosk near the Reference Desk.
    • Go to a print release station and swipe your card or log in to release your print job.

    For more information, see How Do I...Print in the Library.

  • How long does a print job stay in the print queue?

    24 hours

  • Can I print from my laptop in the library?

    Yes, see Printing & Copying for instructions on setting up your laptop.

  • Can I scan in the library?

    Yes. All the copy machines function as scanners. See Printing & Copying for more information.

  • How do I connect to the wireless network?

    Library Wireless Connections

    • Wireless Internet access is available throughout the library building.

    Biola Secure Connection

    • Biola members with a NetID can connect to the secure Biola-NetID network, which allows unlimited session time and bandwidth, encryption, and Clean Access protection.
    • To connect to the Biola-NetID network now, go to wireless.biola.edu/setup from any device and go through the setup process.

    Guest Connection

    • Guests may use the Biola-Guest wireless network.
    • To use the Biola-Guest wireless network, first choose the network from your device’s wireless menu.
    • Go to any website and you’ll be directed to the guest access portal.
    • Click the Create My Account link to create and sign on to the Biola-Guest network.

General

  • How do I respond to noise in the Library?

    Thoughts from the Dean - Noise in the Library

    The issue of noise in the Library comes up from time to time, so let me share a few thoughts on this topic.

    First, Libraries in general have changed a great deal in the past 25 years. Most of our products are offered digitally today and can be accessed from a computer worldwide. This changes the way we use our physical Library space since you no longer have to be in our building to use our resources. I see the Library as the central hub of our campus. Think of it as Biola's living room. Much like the living room in many homes, our Library provides a haven from the hustle and bustle of the outside world. It is usually a quiet and orderly place where we are at our very best for honored guests. But, like most living rooms, we also entertain friends here, watch a movie or make music from time to time, and share convivial conversation with family and friends over light refreshment. Since our Library (living room) is rather large, we are able to accommodate several of these functions at one time. Our Heritage Cafe, Lobby, Reading Room, and outdoor Terrace are good examples of different types of spaces where differing noise levels can be expected. On occasion, this dynamic and convivial environment can create some challenges for those who may have different expectations from the Library. Here are some strategies for meeting those occasional challenges.

    MANAGING EXPECTATIONS

    You can expect to find a safe and quiet space to study somewhere in our Biola Library. Note I said somewhere. Among the 95,000 square feet in our Library, there are spaces that tend to be more quiet than others. Usually, the lower level of the Library has the most quiet areas. Also be aware that, due to the acoustics of the building, spaces near the central circle on each floor are more noisy because sound tends to echo in these areas. The Upper Level central corridor is probably the noisiest area in the Library. Much of this comes from the design of the building itself rather than noisy patrons. Groups of people talking at a reasonable conversational level in this area will be amplified by the large central cylinder that creates the skylight. In addition, on occasion you may find that you are located in a space where a planned event or activity in that part of the Library (usually the Reading Room) will create a distraction. If you are not interested in attending the event, this may require you to move to a more quiet location. Some of our patrons prefer to tune out distractions by listening to music on their headphones. If you do not have headphones the Circulation Desk on the middle level can check out a set to you free of charge.

    EFFECTIVE STRATEGIES

    One complaint I hear comes when a patron or patrons make(s) noise that distracts others from their study. There are definite ways to deal with this effectively. Here is a list of the best steps to handle this situation. 

    1. Politely ask the person or persons who are disturbing you to please keep his or her voice down. This is probably the most effective step you can take. It is impossible for Library staff to be omniscient and omnipresent and know when and where someone is making noise at all times. Most of our patrons are friendly and respectful and will comply when nicely asked to lower their voices.
    2. If you are uncomfortable doing #1 above, or if it fails to achieve the desired result, speak with a Library staff, preferably the Reference Services Assistant (RSA), to ask the noise-maker to keep his or her voice down. You can use the “Chat With Us” feature on our Library webpage to contact a Reference Services Assistant immediately.
    3. If step #2 fails to achieve the desired result, ask the RSA to contact Campus Safety to send an officer to address the problem.
    4. If Campus Security has been called, you may wish to move to a different location until the situation is remedied. 

    Some patrons feel the Library Student Assistant, such as those who you see taking the population count, should address the noise problems, however, these people are focused on what they are doing and may not be aware of a disturbance that may have taken place before he or she arrived in the area. Also, the volume level of talking may not seem problematic to the Library Student Assistant, or even others in the area. Some people are more sensitive to noise than others. If it is bothersome to you then it is appropriate that you speak up, either to the noise maker directly or to Library staff immediately. Speaking to the people causing the problem right away is key here since we really cannot take any specific action after the parties causing the problem have left the building. Posting signs has proven ineffective since people do not read signs generally and, for the most part, those that do read them are usually not the ones causing disturbances in the first place. That is why speaking to the noise maker directly has proven the most effective method to address the problem.

    I hope some of these suggestions prove useful.

    In His Service,

    Gregg S. Geary, Ph.D.
    Dean of the Library

  • I’m not a Biola member. Can I get a library card?

    See Library Access for a list of available options.

  • How many books and DVDs can I check out?

  • How do I renew an item?

    To renew an item online, first set up your library account.  Once logged into your account, you can see what items you have checked out and renew them online. See Borrowing & Circulation for more information about renewals.

  • What if my book is overdue or I lost it?

    See Borrowing & Circulation for more information on renewing your book or paying fines and fees.

  • How do I request that a book be held for me?

    Currently enrolled or employed Biola students, staff, and faculty may place holds on items that are currently checked out. Items with the status of "Available" in the Library Catalog may not be placed on hold. Library staff are unable to pull available books from the shelf and hold them for you. To place a hold on an item that is unavailable, first set up your library account. Then search for the item in the Library Catalog and click on "Request". When the item is returned, you will be notified, and the item will be held at the Circulation Desk.

  • What does a book “In Process” mean?

    The book is new and is being prepared to be shelved. It may take a week or more to become available, depending on the order record, time received, etc.  If you are a Biola student, staff, or faculty member, you can log in to your library account and place a hold on the item.  You will be notified once the item becomes available.

  • How do I request materials to be purchased for the library collection?

    If you are a Biola student or staff employee you can use the Suggest a Title for Purchase link in the Library Catalog. You will first need to login to your Library Account. If you are a Biola faculty member, please work with your Library Liaison to select materials for the collection.

  • Can I send a fax from the library?

    Not at this time. Please visit the Print Shop.

  • Does the library have tax forms?

    The library does not have paper tax forms. However, most commonly used tax forms can be downloaded and printed from the web.  For federal forms, visit http://www.irs.gov/and for California state forms, visit http://www.ftb.ca.gov/.

  • Is food allowed in the library?

    Yes, the Biola Library permits the consumption of beverages in covered containers and individual snack-sized food items provided they are consumed in a manner that is respectful of library property and others. All other foods and drinks must be consumed in the Heritage Café, the library entry lobby, the Library Terrace, the Library Food Court, or outside the library. See the Code of Conduct for a detailed description of the policy.

  • Can I reserve a group study room?

    Yes! More information about group study rooms can be found here.

  • Where is Disability Services?

    Disability Services is housed in the Learning Center, which is located on the Upper Level of the Library.

  • How can I reserve the Library Conference Room (LCR)?

  • How do I reserve a computer classroom or the Library Courtyard for an event or workshop?

    Make a request with Campus Coordination through the form provided in My.Biola.

  • Does the library offer tutoring?

    Please visit the Learning Center, which is located on the Upper Level of the Library.

  • Where are the L140 and L141 computer classrooms (PC lab and Mac lab)?

    On the Lower Level near the restrooms.  View a floor map.

If all else fails, Ask a Librarian!

Biola University
13800 Biola Ave. La Mirada, CA 90639
1-562-903-6000